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FAQ
Frequently asked questions
General FAQ's
We accept returns on eligible items within 7 days of delivery.
To qualify for a return, items must be:
--Unused and in their original condition
--Returned with original packaging
Return requests must be submitted within the 7-day window. Requests made after this period may not be approved. Contact us.
If returned items are received with their original packaging, a coupon or store credit bonus may be provided as a thank-you.
Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged
The wrong item was sent
In these cases, we will cover or reimburse return shipping.
Exchanges (Only applicable for Damaged or Broken Items)
If your item arrives damaged or breaks shortly after delivery, we offer exchanges. Customers must contact us within 7 days of receiving the item and provide proof of damage (such as photos).
In some cases, a full refund may be issued for broken items if an exchange is not possible.
In other cases, I may be able to fix the jewelry; exchanges may not be necessary
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